Privacy Policy
Last Updated: June 2026
Candle Thread UK Ltd Privacy Policy
At Candle Thread UK Ltd, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or interact with us.
1. Information We Collect
Personal Information
When you place an order, create an account, contact us, or subscribe to our communications, we may collect:
- Full Name
- Billing Address
- Delivery Address
- Email Address
- Telephone Number
- Payment Information
- Order History
- Any information provided through contact forms or customer service enquiries
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP Address
- Browser Type
- Device Information
- Pages Visited
- Time Spent on Pages
- Referral Sources
- Cookie Information
2. How We Use Your Information
We use your personal information to:
- Process and fulfil orders
- Deliver products and services
- Provide customer support
- Send order confirmations and updates
- Improve our website and customer experience
- Detect and prevent fraud
- Comply with legal obligations
- Send promotional offers and marketing communications (only where permitted)
3. Cookies
Our website uses cookies to improve functionality and enhance your browsing experience.
Cookies help us:
- Remember your preferences
- Analyse website traffic
- Improve website performance
- Deliver relevant content and advertisements
You can manage or disable cookies through your browser settings.
4. Sharing Your Information
We do not sell or rent your personal information.
We may share information with trusted third parties where necessary, including:
- Payment processors
- Delivery and courier companies
- Website hosting providers
- Marketing and analytics providers
- Legal and regulatory authorities where required
All third-party providers are required to keep your information secure and process it in accordance with applicable data protection laws.
5. Marketing Communications
If you subscribe to our newsletter or marketing communications, we may send information about:
- New products
- Promotions
- Special offers
- Company updates
You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.
6. Data Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
While we work hard to protect your data, no internet transmission can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as necessary to:
- Fulfil orders
- Meet legal and tax obligations
- Resolve disputes
- Enforce our agreements
When information is no longer required, it will be securely deleted or anonymised.
8. Your Rights
Under UK data protection legislation, you have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your information
- Restrict or object to processing
- Request transfer of your data
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details below.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites and encourage you to review their privacy policies.
10. Changes To This Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or website functionality.
Any updates will be published on this page with a revised effective date.
11. Contact Us
If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us:
Candle Thread UK Ltd
📍 Units 5-7 Blackhorse Street, Bolton, BL1 1SY, United Kingdom
📞 +44 7477 088499
We will endeavour to respond to all privacy-related enquiries promptly.